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Mac HelpMateWin HelpMate J-D Strong Consulting is excited to provide Mac HelpMate to our customers. Mac HelpMate not only allows J-D Strong Consulting to provide Remote technical support, but also offers an outstanding array of useful utilities and tools to maintain you Mac. You have a Windows Machine? That's OK! We can help you too with Win HelpMate.

In just a few minutes you can download Mac HelpMate. This single software tool not only offers you utilities to maintain Mac OS X system software, but more importantly, it enables us to offer you professional technical support remotely. Remote support is easy, secure, and you initiate the support session! Once connected to us, we can help you with your computer as if we were sitting with you in the comfort of your own home or office.

Download Mac HelpMate Now
Download Win HelpMate Now

Requirements

  • Mac HelpMate requires Mac OS X 10.3.x or 10.4.x.
  • Win HelpMate requires Windows 2000 or XP.
  • DSL or Cable Internet access highly recommended.
  • Zero-configuration No technical expertise is required to use the program other than your ability to open an application and select Get Support...

Cost

  • Software is available here for FREE!
  • It's Free to use, even if you never use remote support!
  • Remote Support using Mac HelpMate is billed by the half hour.

Utility Features

Unless you're the exceptional user, Mac OS X system maintenance is about as rewarding as washing windows and weeding your garden. While we all appreciate clean windows and beautiful gardens, few of us bother to tend to such mundane tasks. And if you're the user whose Macintosh sleeps late at night or turns off, you're not benefiting from the kind of maintenance that Mac OS X would otherwise do on its own.

Mac HelpMate will...

  • Clean up trash files, clean out caches, and remove unwanted log files, and can schedule these tasks to run automatically
  • Offer excellent diagnostic tools for peeking under the hood of Mac OS X (running S.M.A.R.T. test, check temperature and hardware sensors, inspect installed packages, etc.)
  • Accomplish in seconds what takes minutes of typing in the Terminal
  • Allow for scheduled maintenance tasks and notifications via the Finder or via Growl.
  • Provides quick solutions to problems that could otherwise be very difficult to solve with an easy-to-understand user interface for over 200 individual command-line functions
  • It acts as a multicast ASR server for mass deployments (10.4.3 or greater required)

Security Features

Mac HelpMate was designed with your computing safety in mind.

  • Mac HelpMate Remote screen sharing can only be started by our clients. Mac HelpMate Remote has no mechanism for starting screen sharing without your cooperation, and when you specifically want to share your screen.
  • The session timeout feature of the Mac HelpMate Remote screen sharing window ensures that your computer won't be open to control for an extended period of time.
  • If, at any time, you wish to stop the screen sharing session, you may simply click on the Stop button on the screen sharing window to stop it instantly.
  • Each screen sharing session has its own, unique single-use security secret generated when you click Start to being sharing your screen. When you, or the support professional, click Stop, then that secret can never be used again. Extra security measures include a private screen control account and password known only to us, and a unique control key for each computer that is required in addition to the screen control username and password and the randomly generated security secret.
  • All information sent during a screen sharing/control session uses Blowfish encryption algorithm from end to end which, as configured in Mac HelpMate, is stronger than the cipher in SSL certificates used to secure credit card orders or financial information transmitted over the Internet.
  • Many users are worried that Mac HelpMate might install some hidden scripts or agents on their Macs that would allow spying on them if they chose to remove the Mac HelpMate software. Mac HelpMate does not require an administrator password to start screen sharing, and will not install any hidden scripts unless it's for the purposes of automated maintenance tasks, which requires administrative rights. You may run the Mac HelpMate application when it is stored on your computer or even from a disk image, and is easily removed by deleting it from the Mac.
  • Many users are worried that Mac HelpMate might be sending some of their private information to a server on the Internet. What information does Mac HelpMate transmit and receive when it launches? On launch, Mac HelpMate checks in with a server to see if there are any application updates available. Update checking may be turned off in the Mac HelpMate preferences. Mac HelpMate also checks the personalization information to make sure that it's not possible for anyone to spoof a trusted consultant's identity, logo, or URL. Mac HelpMate may also send an email message to the consultant or support professional on request, or, if configured to do so in the Mac HelpMate remote screen sharing window, will also email randomly generated screen sharing secrets and keys to the consultant or support professional.